There was also no explanation for why the dogs that were left in the contest on November 11 were not able to keep any of the votes they collected that day once the removed dogs were put back in. The dogs that Fido admits were breaking the rules were allowed to remain in the contest, yet it appears it was only the “non-cheating” dogs that got the short end of the stick that day. Why couldn’t they put the dogs back in AND let the ones that were not removed keep the votes they collected on Nov. 11? (I assume it was a technical reason, but that doesn’t make it right)

The real winner here is Canada Dog Guides, it is just a shame that this massive donation is overshadowed by the contest debacle.

To clarify a few points, we did have a very clear plan and guidelines to follow. We could have planned better for the unexpected, but again that’s a learning for us. We did however address the issue and soon as we saw it pop up on the wall and let customers know we were looking into the issue immediately. We did our best to keep everyone informed as much as possible, considering volume of posts. As the day progressed, we did respond to why some dogs were removed while continuing to review our decision. When we reversed our decision, we communicated that as soon as possible. All within the same day. In relation to ongoing quality control, we did remove all entries that were not dogs (I’m pretty sure I didn’t see any pigs but there was a definitely a ferret or two, and those don’t bark J ).

In the end, we are still pleased with the outcome. Over $220,000 was raised for Canada Dog Guides and that’s no barking matter.

Thanks again! If ever you have any questions or concerns, please don’t hesitate to reach out to us @FidoSolutions.

-Mary

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