Ignore the donor perspective and you’ll fail

Recently, a large non-profit client needed a new fundraiser brochure to promote a program that raises tens of thousands of dollars annually. The existing brochure was very bland and exceptionally text-oriented. But three other problems were immediately apparent:

1) It didn’t speak directly to the target audience
2) It didn’t effectively communicate the benefits of the program
3) It created unintentional perceptions and stereotypes that hurt the program’s success.

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Cover letters: When words send the wrong message

I’ve seen some really, really bad cover letters over the years. But there’s one that has stood out as a terrific educational tool for helping others gain insight into what not to put in a cover letter. It’s an incredible example of how words can obliterate personal branding. I say personal branding because, after all, even a cover letter is your opportunity to build your brand and make someone want to grab hold of you — or at least want to meet you to learn more.
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Got e-loyalty? Maybe not. Three issues to consider

E-loyalty is the holy grail of doing business on the web. Some businesses and organizations do it well. Others stumble.

The goal of e-loyalty is getting customers to return to your website over and over again. But it has to be about more than visits. You want customers to do business with you too. That means paying for a service, making a purchase or choosing to donate. The great part about e-loyalty is that it’s a level playing field ~ anyone can compete. Don’t think you’re too small. In fact, small can be a big selling point for e-loyalty. Answer this question: Whom do you have a better personal relationship with: a) the giant big box retailer; or b) the person who operates a small fruit and veggie business?
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