Some people might call them the phone calls from hell. You know the type. A receptionist puts a caller on hold, and asks “who wants to talk to the angry guy on Line One?” It’s not exactly a situation where everyone raises their hands. Having to take a difficult phone call happens to every one of us from time to time. More than likely, it has happened to you. In this podcast you’ll learn three simple techniques to help manage these difficult situations
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Gregg McLachlan is an award-winning writer, designer, media relations strategist and marketing ideas generator based in Norfolk County, ON. He is principal consultant for WorkCabin Communications. You can find more information and articles directly at www.WorkCabinCommunications.ca.
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